Q&A WITH Apeiron





General


How do I create an account?

Visit https://apeiron.io and select "login" and then "Create Account"

Complete a couple of fields that are required on the form and you will have a username & password generated. You will receive an email asking you to verify your account. Once verified you will be able to login at https://dashboard.apeiron.io where you can generate quotes, place orders, open tickets, make payments, etc...

Does Apeiron offer a channel partner program?

Apeiron does support agents, resellers and system integrations that want to earn income by placing their clients with Apeiron. To inquire further please see https://apeiron.io/partners




Support


Help!!! How do I get in touch with support?


  1. Call us - 888-APEIRON (273-4766) Option #1
  2. Email us - [email protected]
  3. SMS us - 888-APEIRON (273-4766)
  4. Open a ticket through your user dashboard account https://dashboard.apeiron.io


Billing


How does Apeiron charge for its services?

Inbound and Outbound Voice Calls: Charges incur per minute upon call connection. Per minute pricing also varies among countries and can require an additional carrier fee for certain prefixes. Refer to our pricing page for all country specific rates for inbound and outbound calls

Transcription: $0.05 per minute for Auto and $0.35 per minute for Hybrid. Call Recording: Free Call Recording storage: Free Multilingual Text to Speech: Free Automatic Machine Detection: Free

Here is how Apeiron charges for SMS services: Outbound SMS Text Messages: Charges incur per SMS text message. SMS pricing varies between countries. Check the pricing page for complete details and contact us for information on high volume discounts. Inbound SMS Text Messages: Free.

Here is how Apeiron charges for Phone Number services: Voice and SMS Phone Numbers: Monthly rental for each number. Rental is charged on a prorated basis in case a number is purchased during the middle of a monthly billing cycle. SMS Short Codes: Please refer to SMS Short Codes FAQ for pricing details.

Apeiron also offers discounts for high volume usage, please contact us to learn more.

What happens if my Apeiron balance reaches $0.00?

When your account balance reaches zero any calls or sessions in progress will be disconnected and you will not be able to use Apeiron’s platform, including APIs, to make calls or send messages.

However you will not lose your phone numbers when this happens. Once your balance reaches $0.00 you will have up to five days to recharge your balance before a full disconnect on the account is initiated. To avoid this, log in to your account and go to the Billing tab to recharge your account. The minimum recharge amount is $10.

You can also choose the Auto Recharge Option and ensure that your account is recharged automatically when your credits drop below a certain amount.

What increments of time do you use for billing of minutes?

Calls made through your account will be billed in six second increments

For example, if the call duration is 2 minutes and 3 seconds, Apeiron will bill you for 2.1 minutes



Account Info


How does Apeiron's Free Trial work?

Apeiron offers a trial to all customers who sign up, which includes a free balance for you to experiment with. When your balance is getting low, Aperion will send you an email with information to upgrade your account.

Getting your Apeiron trial started is an easy process. Below is a quick primer on setting up your initial services with the free testing balance.

Getting Started

  1. Sign up for your free Apeiron trial you will receive a login to https://dashboard.apeiron.io

  2. When you login you will see your credit balance in the top right hand corner of the dashboard interface. To use a service go to Ordering --> Order Services and select the type of order you would like to initiate.

  3. The order form will collect your service & configuration details and will provide a quote for services to be confirmed. If you order is less than the balance on the account then you will be able to confirm & submit.

  4. If the order being placed is larger than the test balance you will either have to decrease quantities of features that include MRC charges (DIDs, TFNs for example) or input a method of payment to continue.

  5. Once the quote has been accepted and the order has been provisioned (instanatly) either collect your API key and start using services or turnup a SIP trunk or DID.

How much credit do I receive for the free trial

New accounts receive a $0.25 test credit. This is enough to make a few calls or send a few messages. If you need more test credit just open a ticket and ask us for more and it will be considered.

What happens when the trial balance runs out

If your balance runs to $0 and a payment has not been made then services will cease to work and any calls in progress will be disconnected.

Does Apeiron offer postpaid service

Yes Apeiron will offer postpaid service to qualified customers. In order to inquire about achieving postpaid status please open a ticket through https://dashboard.apeiron.io

Does Apeiron allow its customers to port away phone numbers?

Yes of course. Apeiron acknowledges our customers rights to port away phone numbers wherever technologically possible and subject to applicable laws and regulations. Any numbers that you originally ported onto Apeiron’s platform, you have the right to port those numbers away from Apeiron subject to the same technological and legal constraints.

May I prevent my end customers from porting away phone numbers?

No you may not provided the end customer has authorized a carrier to move new or ported phone numbers away from the Apeiron platform. Carrier port requests will be processed assuming timely and accurate order information has been received which includes authorized contact approval, billing address information and PIN address is one has been established on the account.

Apeiron will not stop a port request for any reason other than inaccurate information being received on a port request or if there is a pending open order on the billing telephone numbrer



Products


What is a CPaaS?

Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities such as voice, video and messaging to business applications by deploying application program interfaces (APIs). The communication capabilities delivered by APIs include Short Message Service (SMS), Multimedia Messaging Service (MMS), telephony and video. Communication services can be embedded into business applications, such as sales software, to add features such as notifications, click-to-call and multifactor authentication.

Is CPaaS all you do?

Well, we run a CPaaS that can be used many ways. One of the way is to provision end to end services like SIP Trunking, SMS or Trunkless DID services to enable a complete communications service across our platform. We make services easy to use whether you are using an API or logging into our Dashboard user interface at https://dashboard.apeiron.io

What do I need to be able to use your SIP Trunking product?

To connect to our SIP trunking product you will need a system, platform or application that can communicate using Session Initiation Protocol (SIP). The most common application for SIP Trunking is where our end users have a PBX or a SIP Gateway and use the Apeiron trunking service to originate and terminate phone calls from their phone system.

What are the IP PBXs that your SIP Trunking is compatible with?

For the full interop list please visit https://dashboard.apeiron.io. We commonly interconnect with Cisco UCS, Mitel, Microsoft Skype, Asterisk, FreePBX, Avaya IP Office, Nortel BCM, ShoreTel, Freeswitch and TrixBox for IP PBX systems. For SIP Gateways we connect to Cisco ISR & 2400 series IADs, Cisco AS5x, Adtran Total Access 9xx series (TA9xx), and Audiocodes Mediant gateway devices to name a few.

What are the SIP Gateways that your SIP Trunking is compatible with?

For the full interop list please visit https://dashboard.apeiron.io. For SIP Gateways we connect to Cisco ISR & 2400 series IADs, Cisco AS5x, Adtran Total Access 9xx series (TA9xx), and Audiocodes Mediant gateway devices to name a few.

What are the Session Border Controllers that your SIP Trunking is compatible with?

Acme Packet, Genband Sxx, Sansay VSXi, Audiocodes, Sonus, Freeswitch, Kamailio and I am sure there are others.

What are the softswitches that your SIP Trunking is compatible with?

Metaswitch, Genband (G9, CS2K, CS1500), Sonus

What if my device isn't on any of our lists?

If it does SIP then no worries. We are very flexible in what we can accommodate and we offer mediation features that help end users work wtih non-standard SIP devices and flows.



Can I Disconnect a specific outbound call?

Yes you can disconnect a specific call by using the below mentioned API

Specific Outbound calls can also be disconnected from the user dashboard with the proper permissions https://dashboard.apeiron.io. Select "Active Calls" from the top right corner and once on the Active Calls page select the calls you want to disconnect and select "Delete".



How many numbers can I purchase from Apeiron per account?

There is no limit on the number of Apeiron phone numbers you can provision on your account.