THESE TERMS OF SERVICE (TOS) PROVIDE FOR SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF JURY TRIALS. See Section 13.

From time to time, Apeiron offers special or different terms and conditions for Apeiron services sponsored or co-branded by Apeiron business partners. By subscribing to Apeiron service under these special service offers, the terms of service for such special service offers shall apply and supersede these TOS.

Apeiron offers you the option to select rate plans with or without a minimum term commitment or "agreement." Starting on the date of your order or the date your payment is processed, whichever is later ("Order Date"), your payment method will be charged monthly (or annually, for the annual pre-paid plan) in advance for all service plan charges, fees, taxes and surcharges. For calls that are not included in your selected service plan or that exceeds any plan limitations including those set forth in the Reasonable Use Policy. Usage based charges will be charged monthly as due or at the companies discretion mid-cycle if they exceed $100.00. See Sections 5(A) and 8(A). Your payment will be used for all future credits/debits made to your account. Late payments and returned checks are subject to late payment fees and returned check fees, respectively.

Before you receive your device and/or your new or transferred number is activated, you can log into your online web account to set up various features such as voicemail, IVR, Queues, network VPNs and call forwarding.

Cancellation is effective on the date you contact Apeiron to cancel your service or as of a future date designated by you or us, provided we can support future cancellation of service requests as of that future date. Early Termination Fees ("ETFs") may also apply if you cancel your service and had signed a service order form that specified a minimum monthly commitment. See Section 5(D). Charges for any overages, payphone calls to Apeiron toll free numbers, out-of-plan international calls, international call forwarding or any other features and services outside your plan are separately billed and charged to your payment method after cancellation. See Sections 5(D) and 5(F).

A high speed internet connection, provided either by Apeiron or a third party ISP ("Broadband Provider"), or a private IP (network VPN) connection provided by Apeiron, is required in order to use Apeiron's business phone service; Wi-Fi or 3G/4G may be required for our mobile applications. Our service may not be compatible with home security systems, TTY, and other systems. See Section 4(G).

Unlimited calling and other services are subject to normal use. See Section 4(D) and the Reasonable Use Policy found on our website at www.apeiron.io.

Contents:

1. Agreement
2. Emergency Services – 911 Dialing
3. Customer Service
4. Service
5. Length of Service
6. Devices
7. Fees, Taxes and Other Charges
8. Billing, Payment and Notices
9. Prohibited Uses; Unlawful Uses and Inappropriate Conduct
10. Limitation on Warranties, Remedies and Liability
11. Indemnification and Waiver of Claims
12. Miscellaneous Legal Considerations
13. Dispute Resolution and Binding Arbitration
14. Changes to these Terms of Services
15. Privacy
16. Export Controls
17. Copyright and Trademark; DCMA

These Terms of Service ("Terms of Service" or "TOS") constitute the agreement between Apeiron Systems, Inc. ("Apeiron") and the user of Apeiron's communications services and any related products or services. This agreement governs both our service and any Apeiron-approved or Apeiron-branded devices used with our service. It applies to all lines on each Apeiron account. Apeiron is sometimes referred to as "we," "us," "our," or "Apeiron" and the user is sometimes referred to as "you," "your," "user," or "customer".

By subscribing to or using our service, including those services, features or functionality provided by means of mobile applications, you agree to these Terms of Service. All information linked to these Terms of Service is part of it. However, from time to time, Apeiron offers special or different terms and conditions for Apeiron services sponsored or co-branded by Apeiron business partners. By subscribing to Apeiron service under these special offers, the terms of service for such special offers shall apply and supersede these Terms of Service.

Notwithstanding anything to the contrary set forth herein, if your Apeiron account is governed by a different terms of service in connection with an Apeiron co-branded service offer, then any additional lines or features you add to your Apeiron account will be governed by that co-branded TOS. To the extent the co-branded TOS does not address the additional features to which you subscribe under that plan, the then-current Apeiron TOS will apply solely with respect to that additional feature(s). If you terminate your service under the co-branded offer and move to a different rate plan for your Apeiron service, the co-branded TOS will no longer govern the provision of your Apeiron service. The terms of service for the new rate plan will apply to all your Apeiron service.

The term of this agreement will be either month to month or for the term specified in the plan you select when you initiate service with us (the "Term"). If a Term is not explicitly specified on the Quote Acceptance and Order Acceptance forms (Online orders) or the Service Order Form (ICB Orders) then the order shall be considered a month to month order and will no term beyond the current billing month. The Term begins on your Order Date. If you or we change your plan, your Term and monthly rate may change (depending on the new plan), and additional terms and conditions associated with that plan, may apply. Your acceptance of service from us constitutes your agreement with, and acceptance of, our Reasonable Use Policy and our Privacy Policy on our website at www.apeiron.io.

Revisions to these Terms of Service

From time to time we may make revisions to these Terms of Service, our Reasonable Use Policy, our Privacy Policy and other policies. We will provide notice of such revisions by posting revisions to our website, or sending an email to the email address that you provide to receive communications from us, or to your Web Account. You agree to visit our website and your Web Account periodically and to check your email box to review any such revisions. You also agree to notify us immediately of any changes to your email address. By continuing to use our services after revisions are effective, you accept and agree to abide by those revisions.

By subscribing to our service, you agree that we may provide to you by use of electronic communications required notices, agreements, and other information concerning Apeiron, including changes to these TOS, Reasonable Use Policy and Privacy Policy.

A. 911 Disclosure During Subscribe

Apeiron 911 service is different from traditional wire line 911 and cellular/wireless 911, but it is a safe and reliable means of emergency dialing that may differ depending on where you are located, and the device used, when using your Apeiron service.

Apeiron customers have access to Enhanced 911 (E911), basic 911 or a national emergency call center. When you dial 911, if you have subscribed to an E911 feature or service, your Apeiron phone number and registered address is sent to the local emergency center serving your location, and emergency operators have access to this information in order to send help and call you back if necessary. With basic 911, when you dial 911, local emergency operators answering the call may not see your Apeiron telephone number or your registered address. The emergency center may not be equipped to receive, capture or retain your Apeiron telephone number and registered address, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak. Once local emergency centers are capable of receiving our customers' information, we automatically upgrade customers with basic 911 to E911 service.

If you do not have access to either basic 911 or E911 for any reason, your 911 call will be sent to a national emergency call center, where a trained agent will ask for your name, telephone number, and location, and then transfer you to the local emergency center nearest to your location.

We require you to provide the physical address where you will be using our service for 911 purposes. For E911 and basic 911, this address is used to route 911 calls to your local emergency center. When you initially provide your physical address, it can take up to 120 minutes to verify your address and activate 911 services at this address.

If you move your service to another location, you must update your address. You may register only one location at time. If you do not update your location, your 911 calls may be sent to an emergency center near your old address. When you update your location, it can take several hours to activate 911 services at the updated address. You may update your address using the Apeiron dashboard (https://dashboard.apeiron.io) or using the Apeiron API.

Please note that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, Internet Service Provider (ISP), or Apeiron phone service is terminated.

B. 911 Dialing from Mobile Applications

Apeiron mobile applications are not a replacement for your cellular service and you cannot make emergency (e.g., 911) calls using the software. If you attempt to make a 911 call from the mobile application the mobile application will close and the call will be placed over your cellular carrier's network. However, this does not prevent you from using your mobile phone for making emergency calls via your cellular provider as normal. If you dial internationally recognized emergency service numbers while using a mobile application, the mobile application will close, the native dialer will be launched, and the call will be placed over your carrier's cellular network. Neither your phone number nor your location will be reported to an emergency operator when dialing an internationally recognized emergency service number.

We offer varying types and levels of customer service depending on a number of factors, including the service you are using and the problems you are experiencing. For more information on our customer service, please review the "Support" section of our web site www.apeiron.io. We assume no obligation to provide support services for any third party products or services, or for problems with our service caused by third party products or services. Unless you have entered into a separate services agreement with us, we may change the customer service options at any time.

A. Service Distinctions

Our service may be subject to different regulatory treatment than traditional voice telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies. Our service requires high speed broadband or, for certain mobile applications, a WIFI or other data connection (e.g. 3G/4G). Certain of our other services may be used with devices such as wireless telephones, mobile telephones, smart phones, PDA's, tablets or pads which we may or may not provide. Events beyond our control may affect our service, such as power outages, fluctuations in the Internet, your underlying ISP or broadband service, system maintenance or acts of God. We will act in good faith using commercially reasonable efforts to minimize disruptions to your use of

B. Business and Mobile Use of Service and Device

Apeiron's service is a business voice service. It is engineered to process and deliver traffic profiles and utilization levels of our typical business customers' calling patterns (also referred to as "normal use" by business plan customers). "Typical" refers to the calling patterns of at least 95% of our customers on a particular calling plan. "Unlimited" does not refer levels of usage beyond typical calling patterns. Telephone utilization that is indicative of, or arising from, impermissible business or fraudulent use, as outlined herein, may create network congestion that will manifest itself in increased busy signals or general call failures.

Some Apeiron plans allow for the use of additional devices (such as personal computers, mobile phones, extension phone number(s) registered with Apeiron or other Apeiron equipment) outside the business as part of that service plan. If you subscribe to a service plan which permits use of more than one device with the same voice line, your usage will be aggregated and assessed in accordance with our Reasonable Use Policy.

Apeiron's mobile unlimited service plans and features are for normal commercial use and are device specific. Use of Apeiron's unlimited mobile plans must be in accordance with the Reasonable Use Policy and these Terms of Service, and consistent with other typical customers on the same mobile calling plan. Unauthorized or excessive use beyond that normally experienced by typical mobile customers on the same plan may cause busy signals and may result in service termination.

C. Non-Business Uses

1. The following uses are not considered business uses and are not permitted under business plans: autodialing; continuous or excessive call-forwarding or conferencing; inbound/outbound centralized or distributed call center activity; telemarketing of any kind (including, but not limited to, charitable or political solicitation or polling); fax or voicemail broadcasting; and fax or voicemail blasting. See Section 10 for more details. Certain business plans may require you to be responsible for supplying, operating, and supporting the standard SIP-based Customer Premise Equipment for use with the service. As the subscriber and operator or administrator of this equipment, you are responsible for maintaining the security of the equipment, including but not limited to the physical and network security elements of your equipment, and any and all charges related thereto.
2. Apeiron has calling plans that accommodate high utilization rates and if traffic rises to such a level on Business plans Apeiron will offer such programs to customers with these traffic profiles.

D. Inconsistent with Normal Use

If you use the service, any feature and/or any device (including, but not limited to, your personal computer(s), mobile phone(s) or Apeiron equipment) in a way that is inconsistent with the normal use for your service, feature or plan, you will be required, at Apeiron's sole discretion, to (a) pay the rates for the service, feature or plan that would apply to the way you used the service, feature or device, (b) change to a more appropriate plan or (c) terminate the plan. For example, if you subscribe to one of our business service plans, and your aggregate usage is inconsistent with normal business use, you may thereafter be required to pay our applicable, higher rates for service for all periods in which your use of our service or the device was inconsistent with normal business use.

Apeiron evaluates customer usage in comparison to similarly situated customers, e.g., residential use under residential service plans or small business use under small business service plans or affiliate use under co-branded service offers or plans. For example, over ninety five per cent (95%) of Apeiron's business unlimited calling plan customers use less than three thousand (3000) minutes per month per call path and do not have any unusual calling patterns. We may conclude that a customer's aggregate usage is outside of normal use if it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive:

1. Number of unique numbers called;
2. Call lengths;
3. Frequency of call forwarding/transferring;
4. Conference calling;
5. Excessive calls to conference bridges;
6. Short duration calls or chats;
7. Calls made during business hours;
8. Number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or
9. Other abnormal calling patterns indicative of an attempt to evade enforcement of these Terms of Service and our Reasonable Use Policy.

Apeiron may also determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps described below even if the number of minutes used is not excessive, when a customer's calling patterns during more than one month reflect excessive:

1. Unique numbers called;
2. Call lengths;
3. Frequency of call forwarding/transferring;
4. Conference calling;
5. Short duration calls;
6. Number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame;
7. Other abnormal calling patterns indicative of an attempt to evade enforcement of these Terms of Service and our Reasonable Use Policy;
8. The use of any invalid, inaccurate, or incorrectly formatted NANP billing number may prevent outbound usage from connecting to it’s intended destination. All originating party numbers (CallingPartyNumber) are required to be traceable valid phone numbers;
9. at a multi-residential address for more than one single residence.

Apeiron may take appropriate steps to enforce these Terms of Service and our Reasonable Use Policy. We reserve the right to review your account and take further action, including, but not limited to, immediate suspension of your Apeiron service if account usage is beyond normal standards, impermissible or detrimental to other customers' ability to use the service or adversely affects our operations. We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers. If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and provide you with the opportunity to correct the improper usage. If we give you the opportunity to correct your abnormal usage patterns and you fail to immediately conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates or suspend or terminate your service. You acknowledge that if your service is terminated under this provision, you are subject to all applicable fees and taxes at the time your service is terminated. Apeiron's right to terminate your account under Section 5(E) (with or for no reason) is not limited by this provision.

E. No O+ or Operator Assisted Calling; May Not Support x11 Calling

Our service does not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, or calling card calls. Our service may not support 311, 511, and other x11 services in one or more service areas. Our service may support specified dialing such as 911 and 411, although certain mobile applications may not provide such dialing services. 411 charges may vary by plan.

F. No Directory Listing

The phone numbers you get from us will not be listed by us in any telephone directories unless a directory listing feature is subscribed to and confirmed. However, any phone numbers you transfer from your local phone company may be or remain listed.

G. Incompatibility With Other Services

1. Non-Voice Equipment Limitations. You acknowledge that our service may not be compatible with all non-voice communications equipment, including but not limited to home security systems, TTY, medical monitoring equipment, certain versions of TiVo, AOL, Netflix and other streaming services, cable television services, FiOS, satellite television systems, PBX, Centrex, other private telephone networks, or computer modems. You waive any claim against Apeiron for interference with or disruption of these services and equipment, as well as any claim that Apeiron is responsible for any disruption to your business, if applicable.
2. Certain Broadband, Cable Modem, and Other Services. You acknowledge that our service may not be compatible with certain cable broadband service. There may also be other services with which our service may be incompatible. Some providers of broadband service may provide modems that prevent the transmission of communications using our service. We do not warrant that our services will be compatible with all broadband services and expressly disclaim any express or implied warranties regarding the compatibility of our service with any particular broadband service.

H. Passwords

You will be asked to create a password in order to gain access to your account information on-line or when contacting an Apeiron agent by phone. Certain applications may permit you to extend use of such application to others using your password information. You agree to keep all passwords and account information confidential and are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality and for all activities that occur under your password, including without limitation usage by others. You must immediately notify us if you suspect any breach of security such as loss, or unauthorized disclosure or use of your password and account.

I. Changes to Service Plans

Your service plan includes terms and conditions such as monthly service allowances, limitations and features, and the associated charges, all as described at www.apeiron.io or in other communications and materials made available to you in connection with your order or changes to your service. You acknowledge that your service plan is also subject to these Terms of Service. Our service is subject to our business policies, practices and procedures, which we can change at any time without notice. Unless otherwise prohibited by applicable law, we can also change the terms and conditions of your service plan (such as features and prices) at any time, with or without notice. If we do give you notice, it may be provided on your account web page or monthly bill, in a newsletter, in a mailing, by e-mail, by telephone or other communication permitted under applicable law. If your calling plan has been changed this does not affect the terms of your existing service agreement.

J. Virtual Numbers

International virtual numbers are not retained and may not be transferred.

A. Service Term

We provide our service to you indefinitely. Your service term refers to the period of time for which we will bill you periodically in advance (for example, one month or one year). The service term is the term that you selected from the options available when you signed up for our service. Your first service term begins on the Order Date. It is not the day you receive the equipment you ordered or the first time you use the service. Your service will continue until canceled by you or by us as provided for herein. Please note that your obligations begin on your Order Date and are indefinite.

B. Automatic Renewal

Your service term automatically renews for the same term you selected unless you call us at 310-705-0050 to cancel your service before the end of your then current service term. The renewal begins on the day after the last day of your service term.

C. Early Termination Fees

If a promotional or plan benefit (such as an equipment upgrade, free month or discounted pricing of service, free installation, rebate, or other incentive) is provided to you at no charge or at a specified discount based on your keeping Apeiron service for a specific length of time, then, unless otherwise specified in the offer you received, the specified period begins on the Order Date.

If you terminate your service before that period of time expires, then you will be subject to an Early Termination Fee. The applicable Early Termination Fee is assessed based upon the rate plan you select. The ETF is pro-rated based upon the number of months in the term of the agreement for your selected rate plan. Proration may not necessarily coincide with your bill cycle, and may include a balloon payment at the end of the proration schedule.

You are responsible for all usage charges that are outside of the promotional or plan benefit. Apeiron rate plans will not require you to sign an agreement or commitment for a specific Term. Such rate plans will not carry an Early Termination Fee. Promotional rate plans may require an agreement or commitment for a specific Term and such rate plans will carry an Early Termination Fee.

E. Our Right to Disconnect Software; Upgrade Software

We reserve the right to immediately disconnect your service at any time without notice under these circumstances:

1. Unlawful or inappropriate use. If we determine in our discretion that you have used our service or the device for an unlawful or inappropriate purpose or if we determine that the use or content does not conform to the requirements in this agreement or that it interferes with our ability to provide service to you or others, then we may immediately disconnect your service at any time without notice. In addition, you shall not use the Service or the Box to impersonate another person; send bulk unsolicited messages; use robots, data mining techniques or other automated devices or programs to catalogue, download, store or otherwise reproduce or distribute information from the Service or use any such automated means to manipulate the Service; use the Service to violate any law, rule or regulation; violate any third party's intellectual property or personal rights; or exceed your permitted access to the Service. Subject to applicable law, we may, but are under no obligation to, monitor usage of the Service for violations of this Agreement. We may remove or block any or all communications if we suspect a violation of this Agreement or if we deem it necessary in order to protect the Service, or Apeiron, its parent, affiliates, directors, officers, agents and employees from harm.
2. Non-Payment. If any charge to your payment method is declined or reversed, your payment method expires and you have not provided us with a valid replacement payment method, or in case of any other non-payment of account charges.
3. Violation of laws. If we determine that you have used our service or your device in violation of laws of jurisdictions outside of Apeiron service areas.
4. Inconsistent Usage. If we determine that your use of the service, features, or the device is, or at any time was inconsistent with normal inbound or outbound usage patterns for the type of service or plan that you have purchased, or that you have at any time used the service, feature or the device for any of these or similar activities.
5. Tampering. If we determine that you have tampered with your device or any aspect of Apeiron's service or network.

Our action or inaction under this section does not constitute any review or approval of your action or use or content.

F. Fees Upon Disconnection

1. Disconnection by You. If you attempt to disconnect service for one or more of your lines before the end of your current service term, you will be responsible for all the charges for your current term that are applicable to the disconnected line(s), including unbilled charges, plus an Early Termination Fee per line, if applicable, as provided in Section 7(G) below. Cancellation is effective on the date you or we cancel or which you designate as the cancellation date (future disconnection date). Annual prepayment plan charges are not subject to refund. If your service is cancelled before the end of your billing cycle for any reason by you or us, there are no pro-rated refunds. Charges for any overages, payphone calls to Apeiron toll free numbers, and out-of-plan international calls or any other features and services outside your rate plan are separately billed and charged to your selected payment method after cancellation. In addition, if you obtain a product or service from us (e.g., a phone Adapter) for which a rebate or benefit was given to you that was conditioned on maintaining your Apeiron service for a specified length of time, and you disconnect service before the end of that period, you agree to pay us the applicable recovery fee and/or Early Termination Fee. See Section 7(H) below. On multiple line accounts, any Early Termination Fee arising from a cancellation of a line that is subject to an ETF must either be paid upon cancellation or the remaining ETF balance may be transferred to one of the other lines on that account. Such ETF balance continues on the account until either the ETF obligation has expired or been satisfied.
2. Disconnection by Apeiron with a Reason. If we discontinue service generally, or disconnect your service without a stated reason, you will only be responsible for the charges that have accrued through the date of the disconnection, including a pro-rated portion of the final service term charges, and, if applicable, any recovery and Early Termination Fees.
3. Disconnection by Apeiron with a Reason. If we disconnect your service for any of the reasons listed in Section 4(D) above, you will be responsible for all charges through the end of your current service term, including unbilled charges, plus any applicable disconnection, Early Termination Fees and any recovery fees.
4. All Charges Owed at the Time of Disconnection will be Immediately Payable. At the time of disconnection, we will immediately charge the credit or debit card you have provided to us for payment, or initiate an electronic funds transfer if that is your payment method, for all amounts due at that time. We will pursue collection for unpaid amounts on disconnected accounts and may report these unpaid charges to credit bureaus.

G. Service Disconnection on Number Transfer or "Port"

1. Single Line Accounts. You may be able to take, or "port," your current number to another service provider. If you ask your new service provider to port a number from us, we will terminate our service for that number promptly after we receive notification from our competitive local exchange carrier that the porting of your number to your new service provider has been completed successfully. We will terminate our service in this fashion even if you have not independently called us to request disconnection. Once your service is terminated in this manner, you will remain responsible for all charges and fees through the end of the current billing cycle, including any unbilled charges, as well as for any applicable Early Termination Fees or recovery fees that may be applicable as provided in Sections 7(G) and 7(H) below. If a port is unsuccessful for any reason, then unless you independently call us to request disconnection or unless we determine to disconnect your line as stated in these Terms of Service, your service and your agreement with us will not terminate, you will remain an Apeiron customer, and you will continue to be responsible for all charges and fees associated with your Apeiron service.
2. Multi Line Accounts. If you request your new service provider to port a number from us and you have multiple numbers assigned to your account and/or additional devices you are required to inform us by calling as specified in Section 5(H), of your intent to terminate all the services on your account, prior to the successful completion of the requested port or we will select the most appropriate billing plan for any remaining numbers and/or devices on your Apeiron account, and you will continue to be responsible for all the charges and fees associated with the remaining services on your Apeiron account. Once the port of the requested number is completed, you will remain responsible for all charges and fees through the end of that billing cycle, including any applicable Early Termination Fees and recovery fees that may apply to the ported number.

H. Termination of Service

In order to terminate your service, you must contact our Customer Care Department, via telephone, at the following number: 310-705-0050. Our Customer Care Department is available to assist you with account terminations on Monday-Friday 9:00 a.m. to 12:00 a.m. and Saturday-Sunday 9:00 a.m. to 8:00 p.m. Eastern Standard Time. If you decide to cancel your service with us, you must contact our Customer Care Department to do so - simply disconnecting or returning your device to us or one of our partners will not cancel your service and you will remain responsible for all costs and fees associated with your account, including, but not limited to, monthly recurring fees for your service plan.

A. Devices Purchased from a Retail Provider

1. Return of Device. Except as provided in the limited warranty found in Section 6(A)(2) below, if you purchased your device from a retail provider, you may return your device only to that retail provider. All device returns are subject to the return policy of the retail provider and are not eligible for any applicable money back guarantee offered by us. We will not accept any device returned to us from a retail customer.
2. Limited Warranty from Apeiron for Retail Customers Only. We will provide a limited warranty on the device only for manufacturing defects for a period of one (1) year from your Order Date. This retail customer limited warranty does not apply to any defect or failure other than a manufacturing defect. Without limiting the generality of the warranty, it does not apply to any defect caused by damage in transit, retailer handling, or your handling of your device. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. For returns subject to this retail customer limited warranty, the following conditions must be satisfied:
   • We receive your device, in its original condition, reasonable wear and tear excluded, together with the original packaging, all parts, accessories, and documentation;
   • Before returning your device to us, and within one (1) year from your Order Date, you need to obtain a valid return authorization number from our United States Customer Care department which you can reach at 310-705-0050, or if you are calling from outside the United States, see our website for the Customer Care phone number servicing your location. [http://www.apeiron.io/contact]. You pay all costs of shipping your device back to us.

B. Devices Received from Apeiron

1. Limited Warranty. Except as set forth in these Terms of Service, if you received a device from us and the device included a limited warranty from another person (such as the manufacturer) at the time you received it, you should read the separate limited warranty document you received with the device for information on the limitation and disclaimer of certain warranties. We will provide a limited warranty on the device only for manufacturing defects for a period of one (1) year from your Order Date. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
2. Repair or Replacement. Your only remedy for any breach of any limited warranty or other breach of any duty regarding a device is to get a repaired or replacement device by following our return procedures as directed by our United States Customer Care Department at 310-705-0050, or if you are calling outside the United States, see our website for the Customer Care phone number servicing your location. [ http://www.apeiron.io/contactus.php]. This limited warranty applies in place of the limited warranty included with the device if the included limited warranty is less favorable to you than this warranty.
3. Service Cancellation. If you cancel your service within the Money Back Guarantee period, you may obtain a credit or a refund for the amount paid for the device, if any.
4. Receipt of Damages Devices. If you receive cartons or devices that are visibly damaged, you must note the damage on the carrier's freight bill or receipt and keep a copy. You must also keep the original carton, all packing materials, and parts in the same condition in which you received them from the carrier. You must then contact our United States Customer Care Department at 310-705-0050, or if outside the United States, see our website for the Customer Care phone number servicing your location. [http://www.apeiron.io/contactus.php].
5. Ownership and Risk of Loss. You will own your device and bear all the risk of loss, theft, or damage. This risk is from the time we ship your device to you.

C. Device Upgrades

From time to time devices may need to be updated. Such upgrades occur automatically and last approximately 1-5 minutes. During this time you may not be able to obtain dial tone or make and receive calls, including the ability to make 911 calls.

D. Tampering with the Device

You may not change the electronic serial number, equipment identifier, encryption keys, other authentication, technical data of your device, or perform a factory reset of your device without first getting our written consent.

E. Prohibited Devices

You are prohibited from using Apeiron services with any devices other than Apeiron-approved devices received from retailers or from us.

F. Disclaimer

OTHER THAN EXPRESS WARRANTIES FOR THE DEVICE IN THE DOCUMENTATION THAT COMES WITH YOUR DEVICE AND THE RETAIL CUSTOMER LIMITED WARRANTY IN THIS AGREEMENT, WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM, ANY WARRANTY OF MERCHANTABILITY, FITNESS OF THE DEVICE FOR A PARTICULAR PURPOSE, AVAILABILITY, TITLE OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE, OR ANY WARRANTY THAT THE DEVICE OR ANY FIRMWARE OR SOFTWARE IS "ERROR FREE", AVAILABLE FOR THE SENDING OR RECEIPT OF CALLS OR WILL MEET YOUR REQUIREMENTS. THIS SECTION DOES NOT LIMIT ANY DISCLAIMER OR LIMITATION OF WARRANTY IN THE DOCUMENTATION PROVIDED WITH YOUR DEVICE.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

D. Bring Your Own Device (BYOD)

BYOD stands for Bring Your Own Device and allows for a person to use their own compatible unlocked personal device instead of being required to use or purchase a device from the provider. Only approved BYOD devices are allowed for use. Apeiron cannot guarantee voice and/or data will work properly on a BYOD device. User takes all responsibility when using a BYOD. Apeiron will not be accountable for any BYODs that are marked as approved through the carrier but does not activate with the preferred carrier.

A. Fees and Charges

We will publish on our web site the fees and charges. These fees and charges may change from time to time. We may introduce new products and services at special introductory pricing. At our discretion, we may change introductory pricing. Where required by law, we will send notification of invoices to your email address on file with us. We reserve the right to bill you more frequently if you owe us more than $100.

B. Billing Increments

We bill usage charges in full minute increments. We round partial minutes up to the next full minute, unless we state otherwise in the rate schedules on our web site or in specific terms identified in an MSA or other executed and binding agreement or contract with Apeiron. We bill fractional usage charges in full cents. We round up cents when the value is $.005 or more and down when the value is less than $.005, unless we state otherwise in the rate schedules on our website or in specific terms identified in an MSA or other executed and binding agreement or contract with Apeiron.

C. Taxes

State and local governments may assess taxes, surcharges, or fees, or all of these, on your use of our service. These charges may be a flat fee or a percentage of your Apeiron charges and may change without notice. These charges are based on the rates applicable to the address you provided to us. You are responsible for all applicable taxes, fees, or charges for your Order, use, or payment for our service or your device. These amounts are in addition to the payment for your service or devices. We will bill these charges to your selected payment method according to the terms in this agreement. If you are exempt from payment of any of these taxes, you must provide us with an original certificate that satisfies the legal requirements attesting to tax-exempt status by sending the certificate to Apeiron Systems, Inc., Attn: Tax Manager, 2629 Manhattan Ave #166, Hermosa Beach, CA 90254. Tax exemption will only apply from the date we receive your certificate. Alternatively you may email proof of tax-exemption to [email protected] however tax exemption status will only apply from the date that you receive a response from the billing department confirming the exempt status.

D. Outbound Toll Charges

Depending on the product and service you use outbound toll charges will either be billed per call, per minute or per channel of use. These charges provide for calls to areas in the lower 48 US states that are not deemed to be “High Cost” areas unless otherwise provided for in MSA, Order Form or other promotional product or pricing schedule that is duly executed by the customer and Apeiron. Calls to Alaska, Hawaii and Puerto Rico are classified as “Extended US” and will be billed per minute at the prevailing rate schedule posted on our website or otherwise agreed to on duly executed agreements and/or order forms. Calls to Canada are classified as “Canada” and will be billed per minute at the prevailing rate schedule posted on our website or otherwise agreed to on duly executed agreements and/or order forms. Calls to any other North American Dial Plan (NADP) area that is reached using a 10 digit dialing pattern will be classified as “Offshore” and will be billed per minute at the prevailing rate schedule posted on our website or otherwise agreed to on duly executed agreements and/or order forms. Any call that is dialed using a 011 prefix will be classified as “International” and will be billed per minute at the prevailing rate schedule posted on our website or otherwise agreed to on duly executed agreements and/or order forms. Outbound Toll service is also subject to these additional surcharges:

1. High Cost surcharge – for outbound toll usage that is billed a flat rate per minute, or that is billed a flat rate per channel of usage, if calls terminating to High Cost areas as defined by the LATA and OCN of the terminating network, then all such calls are subject to a high cost surcharge of $0.075 per minute of use. This surcharge will be applied at the discretion of Apeiron and is intended to protect the company from misuse or abuse of flat rated products.
2. Flat Rate Ratio surcharge – For outbound toll usage that is billed a flat rate per minute, or that is billed a flat rate per channel of usage, the ratio of terminating network types will be measured based on the Operating Company Number (OCN) of the network where the call terminates. Flat rates provided by Apeiron are done so under the assumption that 80% or more of the calls will terminate to OCNs that are classified as either RBOC, WIRELESS or PCS per the Local Exchange Routing Guide (LERG). Should the termination ratio of non-RBOC, WIRELESS or PCS calls and/or duration exceed 20% then all such calls are subject to a $0.075 per minute outbound toll ratio surcharge. This surcharge will be applied at the discretion of Apeiron and is intended to protect the company from misuse or abuse of flat rated products.
3. Excessive usage surcharge – For outbound toll usage that is billed a flat rate on a per channel of use basis, any such channel has been priced with the assumption that the channel will be used for less than 9600 minutes of use in the period of one month. Any channel that is used more then 9600 minutes in one calendar month will be deemed to be being used for non-normal business use and will be subject to a $0.02 per minute excessive usage surcharge on the quantity of minutes above 9600 minutes.

E. "Toll Free" Charges

If you use any toll free service or feature that we offer, we will recover from you any charges imposed on us either directly or indirectly for toll free calls made to your number. In addition to normal per minute, per call or per channel of use charges, Toll Free service is also subject to these additional surcharges:

1. Payphone surcharge – Calls identified as Payphone refer to calls originating from a pay phone. In the Telecommunications Act of 1996, Congress required service providers to track and compensate payphone companies for calls originating from pay telephones to toll-free numbers. To comply with this, Apeiron assesses a per call service charge for all calls made from a payphone to a toll-free number serviced by Apeiron. The charge is in addition to normal usage charges and is currently 65¢ per call. This rate may change without notice to comply with regulatory changes.
2. Toll Free High Cost surcharge - For toll free usage that is billed a flat rate per minute, if calls originating from rural areas exceed 5% of all calls and/or duration, such usage may be assessed a toll free high cost surcharge of $0.075 per minute of use. This surcharge will be applied at the discretion of Apeiron and is intended to protect the company from misuse or abuse of flat rated products.
3. Toll Free Flat Rate Ratio surcharge – For toll free usage that is billed a flat rate per minute, the ratio of originating network types will be measured based on the Operating Company Number (OCN) of the network that originates the call to the FGD tandem switch. Flat rates provided by Apeiron are done so under the assumption that 80% or more of the calls will originate from OCNs that are classified as either RBOC, WIRELESS or PCS per the Local Exchange Routing Guide (LERG). Should the origination ratio of non-RBOC, WIRELESS or PCS calls and/or duration exceed 20% then all such calls are subject to a $0.075 per minute toll free flat rate ratio surcharge. This surcharge will be applied at the discretion of Apeiron and is intended to protect the company from misuse or abuse of flat rated products.

F. Charges for Directory Calls (e.g., 411 & <NPA>555-1212)

We reserve the right to charge you for each call you make to Apeiron directory assistance. Directory Assistance is defined as any call to the dial pattern "411" or to a ten digit dial pattern ending in "555-1212" (for example 310-555-1212). Any calls terminating to Directory Assistance will be categorized as an Outbound Directory Assistance call and will be subject to the rates prescribe for such a call type. Default rates for Directory Assistance Outbound calls are set at $1.00 per call completed.

Customers may request an Outbound Directory Assistance call blocking treatment which will not allow any calls to Directory Assistance to be completed. To request such a block please open a ticket with support to submit this request. Confirmation of the blocking treatment will be provided within one business day.

G. Activation and Shipping Fees

Unless such fee is changed or waived by us as part of an offer, we will charge you a one-time activation fee of up to $29.99 per line for residential and business accounts as well as any other activation fee that may apply to the particular features or service that you select.

Unless such fee is changed or waived by us as part of an offer, we will charge you our then current shipping fees per device shipped.

H. Early Termination Fee

For Orders made with a term commitment or a minimum monthly billing amount if your service is disconnected prior to the end of your commitment period then an Early Termination Fee may be charged to your account. Some plans will not require a term commitment or an Early Termination Fee. Section 5(D) sets forth more detailed information and the proration schedule for Early Termination Fees.

I. Rebate and Other Recovery Fees

If you purchase a product or service for which a rebate or benefit is provided that is dependent upon your maintaining Apeiron service for a particular length of time, and if you disconnect service before the end of that period, you agree to pay us the applicable recovery fee. A recovery fee is equal to the difference between the price you paid to us and the advertised regular price of the product or service at the time you received it. Any recovery fees are cumulative and are in addition to any other amounts you may owe us, including any Early Termination Fees. For example, if an offer or promotion provides a rebate for a phone adapter and discloses that a rebate recovery fee is applied if the service is disconnected prior to a minimum required period, you would be charged the applicable rebate recovery fee.

J. No Credit Allowances or Refunds for Prepaid Service Plan Customers

Subject to our Money Back Guarantee and law, we will neither credit nor refund any service fees or any other amounts you pay for any prepaid service plans.

K. No Credit for Non-Usage or Misdialing

Neither non-usage of the service nor misdialing while using the service entitle you to a credit for, or refund of, any portion of a payment made to us.

A. Billing

We will charge your method of payment in advance for each monthly service plan fee and associated taxes. Note: some financial institutions may not accept charges under one dollar ($1.00). If your financial institution does not accept charges under one dollar, we will round up and charge your account one dollar ($1.00). We may, in our discretion, refund or credit the difference between the dollar ($1.00) and the amount you actually owed. We will charge you in arrears for any usage and calls not covered by your plan, and immediately on disconnection for any accrued and unbilled amounts and recovery fees or Early Termination Fees (including taxes), if applicable, that are due.

If you subscribe to a prepaid annual plan, we will bill you in advance for the service plan fee due for the entire year, plus any associated taxes, fees and surcharges. We will charge you in arrears on a monthly basis for usage and calls not covered by your plan, and immediately on disconnection for any unbilled amounts and, if applicable, any recovery fees or Early Termination Fees that are due. We may initiate mid-cycle billing of additional amounts due that exceed $75.00.

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic transfer from your account as soon as the same day you make your payment, or to process your check as a check transaction in which case you may not receive your check back from your financial institution. Late payments will be subject to late payment fees and returned electronic check payments will be subject to returned check fees, each of which are further detailed as part of our fees and charges set forth in more detail at www.apeiron.io. When you subscribe to our service, you must give us a valid email address and a payment method that we accept. We reserve the right to stop accepting your payment method or your payments. You must advise us at once if your payment method expires, you close your account, your billing address changes, your email address changes, or your payment method is cancelled and replaced on account of loss or theft. This remains your responsibility despite Apeiron's participation in any account updater program provided by any third party account updater.

B. Payment

When you subscribe to our service, you authorize us to collect from your payment method, including, if applicable, Early Termination Fees, late fees, check return fees, recovery fees and any other outstanding charges. This authorization will remain valid until 30 calendar days after you terminate our authority to charge your payment method.

C. Collection

If we disconnect your service, you will remain liable to us for all charges under this agreement and all the costs we incur to collect these charges, including, without limitation, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.

D. Notices

You agree to promptly update your account information whenever your personal or billing information changes (including, for example, your name, address, e-mail address, telephone number, credit/debit card number and expiration date or other payment method information). You authorize Apeiron to send you notices and information regarding your service, including via e-mail, over the Internet. If notices are sent by us to the last email address provided by you, you agree that we have provided sufficient email notice and you waive any rights to assert failure of notice.

E. Billing Disputes

If you want to dispute any Apeiron charges on your statement, you must notify Apeiron within seven (7) calendar days after you receive your statement from your bank or credit card issuer. Financial regulations require you to notify your financial institution within sixty (60) days after you receive your statement and report any alleged errors to them within this timeframe. Please contact 310-705-0050. [http://www.apeiron.io/contact] if you want to dispute any Apeiron charges on your statement.

F. Plan Use

Apeiron Systems Inc. reserves the right to review and modify “Included” and “Unlimited” pricing plans as it relates to fair use of outbound and inbound minutes. There are certain uses that cause extreme network capacity issues and interference with the network performance. Any use of the services that cause a disruption in Apeiron Systems Inc.’s network or its related vendors, is strictly prohibited and could result in immediate termination of services. You agree that you will NOT use the Services in ways that violate laws, infringe the rights of others.

For purposes of this policy and your plan, “unlimited usage” means the combined number of inbound and outbound voice minutes. We reserve the right to at any time to enforce this policy in accordance with its terms. You agree that your level of usage of Apeiron Systems Inc’s “included” and “unlimited” plans will be comparable to that of the average enterprise customer utilizing such plans. If it is determined that your usage is abusive or excessive, your service may, at Apeiron Systems Inc’s discretion, be moved to a metered per-minute rate plan at the currently published rates on the Apeiron.io website. Apeiron Systems Inc. will alert you if your unlimited rate plan has been modified to a measured rate plan.

A. Lawful Purposes Only

You may use our service and your device only for lawful, proper and appropriate purposes. You may not use our service or your device in any way that is illegal, fraudulent, improper or inappropriate. The following is a non-exhaustive list of examples of illegal, fraudulent, improper or inappropriate uses of our service and/or devices.

1. Threatening;
2. Abusive;
3. Harassing;
4. Defamatory;
5. Libelous;
6. Deceptive;
7. Fraudulent; and/or
8. Invasive of another's privacy, or any similar behavior.

In addition, you shall not use our service or your device for:

1. Auto-dialing;
2. Continuous or excessive call forwarding or conferencing;
3. Inbound/outbound centralized or distributed call center activity;
4. Telemarketing (including charitable or political solicitation or polling);
5. Fax or voicemail blasting;
6. For continuous or excessive chat line access, or
7. Use of an open telephone line as a monitor, intercom or transcription service.

You shall not use our service or our device to:

1. Impersonate another person;
2. Send bulk unsolicited messages;
3. Use robots, data mining techniques or other automated devices or programs to catalog, download, store or otherwise reproduce or distribute information from our service or use any automated means to manipulate our service;
4. Violate any law, rule or regulation;
5. Violate any third party's intellectual property or personal rights, or
6. Exceed your permitted access to our service.

B. Prohibited Campaign Types & Content

SMS A2P SMS Messaging may not be used for affiliate lead and/or commission generation. Mobile Carriers may block and/or terminate messaging campaigns and/or accounts.

The types of campaigns listed below are prohibited Effective immediately, no new campaigns of the nature below will be approved for submission

1. Loan advertisements with the exception of messages from direct lenders for secured loans
2. Credit repair
3. Debt relief
4. Work from home, ‘secret shopper,’ and similar advertising campaigns
5. Lead generation campaigns that indicate the sharing of collected information with third parties

If a Message Sender is observed sending any of the above-listed disallowed content, then an account review may be performed by Apeiron, which can result in the suspension of sending messages and all other network services.
Service Providers, Aggregators and Inter-carrier Vendors are expected to enforce restrictions on their own networks to prevent these types of content at the intake source.

1. Abusive Messaging Prohibited Message content that deceives or threatens consumers is not permitted.
2. Message streams that result in excessive complaints or STOP commands typically indicate an unwanted message campaign and will not be allowed to continue.

Messaging Partners using Mobile Carriers are expected to place and enforce restrictions on their own networks to prevent these types of content:

1. Phishing
2. Fraud or scams
3. Deceptive marketing
4. Distribution or malware or app downloads from non-secure locations
5. Loan, debt consolidation, debt relief and student loan programs from any enterprise that is not able to grant loans itself; affiliate lead generation for these financial programs is prohibited
6. Affiliate marketing programs that seek to obtain opt-in subscriber lists

C. Monitoring

We may monitor the use of our service for violations of these Terms of Service. We may remove or block all communications if we suspect a violation of this agreement, or if we think it necessary in order to protect our service, or Apeiron, its parent, affiliates, directors, officers, agents, and employees from harm.

D. Providing Information to Authorities and Third Parties

If we believe that you have used our service or your device for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You consent to our forwarding of any such communications and information to these authorities. In addition, you hereby agree that we may disclose your name, telephone number, credit card information, and other personal information, any communications sent or received by you, and any other information that we may have about your account, including but not limited to, types of service, length of service, MAC address(es), IP address(es), email address(es), registered 911 address, and all other account information, as follows:

1. In response to law enforcement or other governmental agency requests;
2. As required by law, regulation, rule, subpoena, search warrant, or court order;
3. As necessary to identify, contact, or bring legal action against someone who may be misusing the service, the device, or both;
4. To protect Apeiron's rights and property; or
5. In emergency situations where disclosure of such information is necessary to protect Apeiron customers or third parties from imminent harm.

E. Use of Service and Device by Customers Outside the United States

We encourage you to use our service to call foreign countries from the United States and to use our service as you travel. Technical and customer care support is offered only in the United States. Our service is designed to work generally with unencumbered high-speed internet connections. However, if the high-speed internet connection you are using is not within an Apeiron service area, or your ISP or broadband provider places restrictions on using VoIP services, we do not claim that they will allow you to use our service. You will be solely responsible for any violations of local laws and regulations or violations of ISP and broadband provider terms of service because of your use of our service. If you ship a device outside the United States for use in another country, you are solely responsible for determining and adhering to compliance with all applicable customs, import/export, regulatory, tax (including VAT) and other laws and costs\expenses and penalties regarding the transport, distribution and use of such device and the service.

F. No Transfer of Service

You are the sole account holder for the service for all purposes and are solely responsible for all charges incurred on the account, regardless of changes to the account, including billing information. You are also responsible for all usage and charges on all devices and features registered with Apeiron, as well as charges for aggregated domestic and international usage made by you and others you have authorized to use your service. You may not resell or transfer your service or account or provide a telephone service to anyone else by using your Apeiron service or features of your Apeiron service without first getting our written consent. In no event may your account be assigned to a non-U.S. resident.

IF YOU ACQUIRE A DEVICE FROM SOMEONE OTHER THAN Apeiron OR an Apeiron AUTHORIZED RESELLER, OR THAT PREVIOUSLY WAS ASSIGNED TO ANOTHER'S ACCOUNT, Apeiron DISCLAIMS ALL WARRANTIES, DAMAGES AND LIABILITIES YOU MAY INCUR BY VIRTUE OF YOUR USE OF SUCH DEVICE, INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Attempted assignments of service and accounts through changes in account and billing information does not relieve you of liability and responsibility for use of the service and features, or for charges on the account unless we have not consented to the assignment in writing or unless we actively facilitate the assignment as evidenced in our Customer Care records. You may elect to authorize others to access your account by calling us at 310-705-0050.

G. No Alterations or Tampering

If you copy or alter or have someone else copy or alter the firmware or software of the device or any mobile application in any way that facilitates a compromise of our service, you are responsible for any charges that result and damages incurred by Apeiron as a result. You may not attempt to hack or otherwise alter or disrupt our service or make any use of our service that is inconsistent with its intended purpose.

H. Theft of Service

You may not use, obtain or facilitate use of our service, directly or indirectly through others, in any manner that avoids Apeiron policies and procedures, including an illegal or improper manner You will notify us immediately at 310-705-0050 or http://www.apeiron.io/contact if your device is stolen or if you believe that your service is being stolen, fraudulently used, or otherwise being used in an unauthorized manner. When you notify us of one of these events, you must provide your account number and a detailed description of the circumstances of the theft, fraudulent use, or unauthorized use of service. If you fail to notify us in a timely manner, we may disconnect your service and levy additional charges on you as permitted under these Terms of Service. Until you notify us, you will be liable for all use of our service using a device stolen from you and any stolen, fraudulent, or unauthorized use of our service whether or not it involves a stolen device.

I. Unauthorized Usage of Device; Firmware or Software

Unless your plan specifically provides you with a license to use our firmware or software, you have not been granted any license to use the firmware or software we use to provide our service or that we provide to you in providing our service, or that is embedded in your device, or accessible via mobile application other than a nontransferable, revocable license to use the firmware or software in object code form (without making any modification to it) strictly according the terms and conditions of these Terms of Service. You also agree that you will use your device exclusively for our service. We will not provide any passwords, codes, or other information or assistance that would enable you to use your device for any other purpose. We reserve the right to prohibit the use of any interface device that we have not provided to you. You warrant that you possess all required rights, including software or firmware licenses, or both, to use any interface device that we have not provided to you. You may not undertake, cause, permit or authorize the modification, creation of derivative works, or translate, reverse compile, disassemble, hack or reverse engineer, or otherwise attempt to derive the source code from the binary code of the firmware or software. You shall not use the mobile application software to develop any software or other technology having the same primary function, including but not limited to using the software in any development or test procedure that seeks to develop like software or other technology, or to determine if such software or other technology performs in a similar manner as the software.

J. Vanity Number Porting

You may not obtain vanity numbers from Apeiron and then attempt to sell, resell, or actually sell or resell such vanity numbers.

A. AS IS Services

You agree that our services are provided "as is," except to the extent provided below.

B. No Warranties on Service or Software

We make no warranties, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the service or device for a particular purpose, title or non-infringement or any warranty arising by usage of trade, course of dealing or course of performance. In addition, we do not warrant that the service, software or device will be without failure, delay, interruption, error, omission, degradation of voice quality, or loss of content, data, or information. Neither Apeiron nor its officers, directors, employees, affiliates or agents, or any other service provider or vendor who furnishes services, devices, or products to the customer for our service will be liable for unauthorized access to our or your transmission facilities or premises or equipment or for unauthorized access to, or alteration, theft, or destruction of, customer's data files, programs, procedures, or information through accident, fraudulent means, devices, or any other method, regardless of whether such damage occurs as a result of Apeiron's or its service provider's or vendors' negligence. Statements and descriptions concerning our service or device, if any, by Apeiron or Apeiron's agents or installers are informational and are not given as a warranty of any kind.

With regard to mobile applications downloaded from and purchased through a third party provider (e.g., the iTunes® store or Android Market), in the event of any failure of the mobile application to conform to any applicable warranty, you should notify the third party provider, and the third party provider may refund the purchase price for the mobile application to you; and that, to the maximum extent permitted by applicable law, the third party provider will have no other warranty obligation whatsoever with respect to the mobile application, nor any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty.

C. Device Warranties and Limitations (See Section 6)

D. No Credit Allowances for Interruption of Apeiron Service

We will not give you credit for any interruption of Apeiron service, including international calling services.

E. Limitation of Liability

We will not be liable for any delay or failure to provide service, including 911 Dialing, or your blocking of an emergency number (e.g., Police, Fire Department, Hospital) at any time or any interruption or degradation of voice quality that is caused by any of the following:

1. Third party omission: an act or omission of an underlying carrier, service provider, vendor or other third party;
2. Equipment failure: equipment, network, or facility failure;
3. Equipment modification: equipment, network, or facility upgrade or modification;
4. Equipment relocation: equipment or facility relocation;
5. Equipment shortage: equipment, network, or facility shortage;
6. Force majeure: events including, but not limited to, acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism, and government actions;
7. Loss of power: service, equipment, network, or facility failure caused by the loss of power to you, or to us;
8. Outages: outage of, or blocking of ports by, your ISP or broadband service provider or other impediment to usage of service caused by any third party;
9. Acts or Omissions: any act or omission by you or any person using our service or the device provided to you; or
10. Other causes: any other cause that is beyond our control, including, without limitation, a failure of or defect in any device, the failure of an incoming or outgoing communication, the inability of communications (including, without limitation, 911 dialing) to be connected or completed or forwarded.

F. Disclaimer of Liability for Damages

Our aggregate liability under this agreement will in no event exceed the service charges with respect to the affected time period.

IN NO EVENT will Apeiron, its officers, directors, employees, affiliates or agents or any other service provider who furnishes services or devices to you in connection with our service be liable for any damages, including but not limited to personal injury, wrongful death, property damage, loss of data, loss of revenue or profits, or damages arising out of or in connection with the use or inability to use a device or the service, including inability to get or receive dial tone, access emergency service personnel through the 911 dialing service, or delays in the delivery of emergency services accessed through the 911 dialing service, or to obtain emergency help. Apeiron further disclaims any and all liability arising out of any resale, reuse, or refurbishment of the device without Apeiron's prior authorization. These limitations apply to claims founded in breach of agreement, breach of warranty, product liability, tort, and any and all other theories of liability. These limitations apply whether or not we were informed of the likelihood of any particular type of damages.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you however, with respect to 911 dialing and other aspects of Apeiron's service, there may be federal or state laws that exclude such damages and provide other protections to Apeiron which Apeiron does not waive or limit in any manner whatsoever.

G. Disclaimer of 911 Liability

We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We do not have any control over any local emergency response center. Therefore, we are not responsible for whether they answer calls using our 911 dialing service, how they answer these calls, or how they handle them. We rely on third parties to assist us in routing 911 dialing calls to local emergency response centers and to a national emergency calling center. We are neither liable nor responsible if the data used by a third party to route calls is incorrect or produces an erroneous result or results in the delay of the delivery of emergency services. Neither Apeiron nor its officers or employees may be held liable for any claim, damage, or loss, fine, penalty, cost, and expense (including, without limitation, attorneys' fees) by, or on behalf of, you or any third party or user of our service, relating to our service, including, without limitation, 911 Dialing, or your device.

H. Limit on Total Liability

Our total liability under this agreement will not exceed the service charges for the affected time period. Apeiron will not be responsible for third party fees or charges, including but not limited to, banking fees, overdraft fees, wireless or cellular fees, or other wireline, broadband or internet service charges, technician charges, or other similar charges.

A. Indemnification

You shall defend, indemnify, and hold harmless Apeiron, its officers, directors, employees, affiliates and agents, and any other service provider who furnishes services to you for our service, from any and all claims, losses, damages, fines, penalties, costs, and expenses (including, without limitation, attorneys' fees) by, or on behalf of, you or any third party or user of our service, relating to our service, including, without limitation, 911 Dialing, or your device(s), or use of our service by you or others using your account (whether or not such usage is expressly authorized by you).

B. Waiver of Claim or Causes of Action

You waive all claims or causes of action arising from or relating to our 911 dialing service unless the claims or causes of action arise from our gross negligence, recklessness, or willful misconduct.

C. Content

You are liable for all liability that may arise from the content transmitted to any person, whether or not you authorize it, using your service or device(s). You promise that you and anyone who uses your service and all your and their content comply at all times with all laws, regulations, and written and electronic instructions for using our service and the device.

D. Account Information

You are liable for all damages and liability that may arise from your failure to provide true, accurate, current and complete information and to maintain and promptly update such information. If you provide any information that is, or we have reasonable grounds to suspect is, untrue, inaccurate, misleading, not current or incomplete, we may suspend or terminate or refuse any and all current or future use of the service, or any portion thereof.