Porting a Phone Number to Apeiron

Porting a number in the US or Canada has a standard 4 business day due date.

Porting any other international telephone number can take up to four (4) weeks depending depending on the type of number you are porting and the country the number is located in.

Here is some information about the process of submitting port-in requests for US & Canadian DIDs to Apeiron.

  1. Submit your Port request: Log into your Apeiron account and submit a port request from the Orders page or retrieve an account token and use for submitting port in orders via the API.

    You will need the following for a successful request:

    • The authorized user or owner’s first and last name.
    • The corresponding billing address.
    • A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.

    The following is helpful to have and may be needed if the losing carrier has conflicting information from what we are providing on the request:

    • A Customer Service Record (CSR) provided by your current carrier/provider.

    • A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.

  2. Number gets approved by Apeiron. If everything in Step 1 was done correctly, you can expect your Porting request to be approved immediately.

  3. Number is Submitted to Carrier Partner. This happens immediately. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.

  4. Carrier Partner reaches out to Losing Carrier. This can take 2 business days to complete.

  5. Response from carrier. At this point, your request will either be approved or rejected:

    Approved: If approved, then you will receive a Firm Order Confirmation date (FOC). This is the porting date ohen your number will ported to Apeiron.

    Rejection: These occur for a variety of reasons, such as an incorrect PIN for an account, an address or zip code that doesn’t match the current carrier’s record, or a port request made by an unauthorized user on the account. Read more about common reasons for port request rejections here. Additionally, you will need to reach out to your losing carrier to find out what’s needed to move forward. Depending on the needs of the carrier, this will add an undetermined amount of time to your porting request.

  6. Apeiron will put the order in FOC status.

  7. Once your date has passed and you’ve triggered the port or allowed the auto-trigger to activate the port you will receive a status update on the order. At this point you can begin using your number. Please configure your voice and sms URL’s prior to or at this time.

Need more help?

Here's how to get in touch:

By Phone

To contact us by phone, give us a call at:
888-APEIRON (273-4766)

By E-mail

For general support inquiries, e-mail us:
[email protected]