POTS Replacement FAQ

General

Who can buy Apeiron's POTS replacement service?

Apeiron provides POTS replacement service exclusively to resellers. We enable communications service providers (CSPs) to sell a POTS product under their own brand and retain the end-user relationship. We do not sell POTS service directly to end users or compete against our resellers in the marketplace. No channel conflict is a core benefit of the platform.

What is the difference between Commercial and Residential?

Both product sets are exclusively for resellers. Commercial supports resellers serving business end users, with industrial-grade devices and compliance-based hardware, service, and support. Residential provides device and service options for resellers supporting residential copper telephone lines in their end-user base, helping them migrate those customers while maintaining their brand and revenue.

What is a POTS line?

A POTS line (Plain Old Telephone Service) is a traditional analog copper telephone line that provides dial tone and supports legacy analog devices such as fire alarms, elevator phones, fax machines, security panels, and other analog endpoints.

Why are organizations replacing copper POTS lines?

Copper retirement, rising legacy service costs, and declining supportability are driving migration. Many organizations need to preserve analog endpoint functionality while moving transport to modern managed networks.

Which applications commonly rely on POTS?

• Fire alarm and security signaling paths
• Elevator emergency phones
• Fax and legacy modem-based workflows
• Access control and gate entry systems
• SCADA, telemetry, and specialty analog endpoints
• Residential analog phones and handsets

What is a POTS replacement platform?

A POTS replacement platform maintains analog compatibility while replacing copper transport with managed IP or LTE connectivity through on-site gateway equipment and centralized operations.

Dashboard, API, and POTSNMS

Which interface handles ordering, provisioning, and device configuration?

The Apeiron Dashboard is the interface for ordering, provisioning, and device-level configuration management. The Apeiron API lets resellers integrate service ordering, device and line inventory, and operational data into their own workflows.

What is POTSNMS used for?

POTSNMS, also shown as POTSView NMS, is the interface for device and network visibility, status, historical metrics, and reseller-branded customer access. It brings together fleet dashboards, geographic mapping, possible weather and power disruption context, available signal data, site qualification, pre-deployment Apeiron app test reports, shared device notes, call diagnostics, and enabled device syslog. Customer-specific interfaces and logins provide fleet visibility; service-feature information includes available fax, voicemail, and hunt capabilities.

See the POTSNMS platform tour and screenshots for details. Ordering, provisioning, and configuration remain in the Dashboard and API.

Can we see examples of POTS API calls?

The interactive POTS API examples demonstrate listing devices and lines, ordering a line on an existing device, retrieving shared notes, and reviewing recent-call diagnostic availability. The examples use sample data and do not send requests. Full request formats are available in the API reference and POTS Postman collection.

Commercial Platform Capabilities

What does Apeiron's Commercial POTS Replacement Platform provide?

Apeiron's Commercial platform is for resellers supporting business end users under their own brand. It combines industrial-grade devices with compliance-based hardware, service, and support for life-safety and critical analog applications. It includes number provisioning and porting support, analog call handling, connectivity options, remote device operations, and 24x7 monitoring.

What analog signaling and media support is available?

The platform is designed for analog use cases including standard voice calling and compatibility-focused signaling/media workflows used by alarm, fax, and legacy analog applications.

Which connectivity options are supported?

Deployment profiles can include LTE-based transport, optional multi-carrier failover, and broadband handoff options based on site requirements and application criticality.

Is emergency services support included?

E911 registration support is available for applicable deployments, including location-oriented configuration for emergency service workflows.

Are APIs and portal tools available?

Yes. Platform operations can include portal-based management and API-driven workflows for provisioning, monitoring, and integration use cases.

Commercial Reliability and Operations

How is service reliability managed?

Reliability is supported through managed network operations, proactive monitoring, and remote troubleshooting workflows. Architecture and failover design are tailored by deployment profile.

Is there 24x7 monitoring?

Managed deployments can include 24x7 NOC-backed monitoring and escalation support for operational events.

How are device updates and configuration changes handled?

Remote device management can be used for configuration updates, firmware lifecycle tasks, diagnostics, and service adjustments where supported by deployment design.

How is site readiness assessed?

Site qualification typically includes line inventory, endpoint type review, coverage/connectivity planning, and installation prerequisites.

Commercial Compatibility and Deployment

Will legacy analog equipment work?

Most analog devices that operate over standard POTS circuits can be supported. Validation is recommended for specialized panel models, unique signaling workflows, or atypical wiring environments.

How long does a deployment take?

Timeline depends on scope, site complexity, and migration plan. Smaller sites can be completed quickly, while multi-site rollouts usually follow phased implementation schedules.

What factors affect installation complexity?

Line count, existing wiring condition, equipment location, site access, power availability, and application-specific requirements all influence installation effort.

Residential Platform

What does the Residential platform offer resellers?

Three device options let resellers match residential analog phone service and connectivity to each household: a Broadband Access device, a Single-Line VoLTE device, and a Voice & Data device. The Commercial platform addresses industrial-grade hardware and compliance-based deployment requirements; the Residential platform focuses on home phone service and connected-home options.

How does the platform help CSP resellers migrate their residential base?

As central office copper plant is rapidly decommissioned, the Residential platform is designed to let communications service provider (CSP) resellers migrate their existing residential analog customers while retaining the customer relationship and recurring service revenue. Maintain your base and protect the revenue.

How do the three options address residential service economics?

Installation costs and ongoing support overhead have historically made residential analog service difficult to deliver profitably. The three device options give POTS resellers a way to support residential installations and ongoing services that is designed to enable margin capture with low support overhead. Resellers can match the device to each household's needs, from existing broadband access to ready-to-use cellular voice or Voice & Data with backup connectivity.

How does the Broadband Access device connect?

It uses the customer's existing broadband network through Wi-Fi or Ethernet to deliver residential analog phone service. External battery backup is available.

What does the Single-Line VoLTE device provide?

It provides low-cost replacement of one analog phone line over cellular Voice over LTE (VoLTE). The device arrives ready for the customer to plug in the phone line and use the service, with no customer network or environment configuration required. Internal battery backup is available.

What does the Voice & Data device provide?

This feature-rich residential device supports up to two analog phone lines, a hotspot, and backup internet connectivity. Internal battery backup keeps the device operating during a power outage so it can provide a backup network for the residence.

How can the Voice & Data device help resellers grow revenue?

Resellers can upsell backup internet and connected-home services for cameras, door locks, and other networked devices alongside analog phone service.

What do the battery backup options power?

The Broadband Access device offers external battery backup, the Single-Line VoLTE device offers internal battery backup, and the Voice & Data device includes internal battery backup. The Voice & Data device can keep its backup network available during a power outage; cameras, door locks, and other connected devices also need their own power. The Broadband Access option depends on the home's existing broadband equipment and internet connection remaining available.

Pricing and Engagement

How is pricing structured?

Pricing is generally line-based and influenced by deployment profile, contract structure, and selected options. Quotes are provided based on project requirements.

Is the service offered in a white-label model?

Yes. The POTS platform is available exclusively to resellers so CSPs can sell under their own brand and own the end-user relationship. Apeiron does not compete against its resellers in the marketplace.

How do we start an evaluation?

Share your Commercial or Residential platform needs, target use cases, estimated line counts, site distribution, and timeline goals. For residential service, include the device options and backup connectivity needs you want to offer. Apeiron can provide technical discovery and deployment guidance.

Who should we contact for technical scoping?

Contact sales@apeiron.io to schedule a technical discovery session.